Frequently Asked Questions:
Q: Are there any other fees in addition to the rates?
A: The only additional charges are a $65 linen fee that our rental agent charges to provide guests with fresh sanitized linens, a $39.50 accidental damage insurance fee (in lieu of a large damage deposit) & the county and state accommodations tax (11%). We don't charge
"hidden" fees for booking, cleaning, etc.
Q: What is your deposit & cancellation policy?
A: All financial transactions are securely handled by a professional rental agency listed with the Sanibel Captiva Chamber of Commerce. We require a deposit of $250 or 20% of the total booking, whichever is greater and final payment is due 60 days prior to arrival. Guests may cancel up to 60 days before arrival and receive a full refund of their deposit. Guests who cancel within sixty days of arrival may forfeit all prepayments unless the unit is re-booked for the identical time period and rate. We suggest and can provide optional trip insurance to protect you from loss if you must cancel for a covered circumstance such as illness or hurricane. Additionally we strongly recommend taking out a "cancel for any reason" option which can provide you with protection for most of your investment if you need to cancel for non-covered reasons such as change in work hours/status, bad weather, poor beach conditions due to natural or man-made events, etc. We cannot provide refunds for these or other situations outside our control.
Q: Are there any guarantees that my expectations will be met?
A: While we strive to keep our web-site descriptions and photos updated to give you an accurate representation of what you can expect and do our best to keep the unit in top shape, there are always variables over time that cannot be controlled. Sometimes items "go missing" or a minor maintenance item occurs- such as a ceiling stain or wall defect- that cannot be immediately repaired. Most items can be corrected if you let us or our rental agent know about it asap.
It is also important to note that there are times when maintenance to the property may occur during your stay. THIS IS PARTICULARLY TRUE IN LATE AUGUST-OCTOBER when major renovations are allowed and one is more likely to encounter noise and activity. Although we do our best to let guests know in advance that they may be inconvenienced, there may be unanticipated times when repairs might occur anywhere/ anytime during the year. This is a rare occurrence however it must be understood that as long as our unit remains suitable for occupancy (regardless of noise) that there can be no refunds offered in the unlikely event of such disturbance. Naturally if a problem arises that renders the unit unavailable, a complete refund of any unused time will be issued.
Q: Do you accept credit cards?
A: We accept all major credit cards for deposits only. Personal checks, wire transfers and money orders may be used for final payment.
Q: Is there on-site maintenance and management?
A: For your safety and convenience we exclusively contract with an on-island rental agency that has many years of exceptional experience managing rental properties. As members of the Sanibel Captiva Vacation Rental Managers Association, they are pledged to provide the highest standards of customer service and will only represent high quality accommodations. This relationship assures you of hotel-level cleaning standards, secure handling of financial matters, and an on-island representative to assist you in the event that routine or emergency maintenance or repairs are needed.
Q: What should we bring with us?
A: We try to provide everything your family will need for a relaxing vacation including games and beach toys. Our kitchen is fully stocked including starter kits containing dishwasher and laundry detergent and sponges. Although we provide beach towels they sometimes disappear and so you might want to bring a couple along just in case. Inexpensive ones can be purchased on-island at the supermarkets if the need arises. If you plan on renting bikes, the two main companies- Billy's and Finnemores- both provide helmets and locks. If you need to stay connected you can bring your laptop as we do have free wireless internet in the condo. There is also a computer available M-F in the clubhouse from which you can check e-mail and print boarding passes. And remember: This is sub-tropical Florida. Bring sunblock. And insect repellent wouldn't be a bad idea just in case- usually a dusk or dawn risk but you never know!
Q: Do you have any special rates or promotions?
A: We offer the following special programs:
- We offer a 10% discount for last-minute bookings.
- We have a referral rewards program. Refer a friend or relative to us and receive a $100 credit towards a future stay with us when they book and stay with us for a week or more.
- Returning guests are offered last year's rates on next year's bookings. We want to pass on the savings when you book directly with us!
Q: When is check in/out?
A: Check in is after 3PM. There is a lock box available for late check-ins. Check out is at 10AM
Q: Do you rent cribs, etc?
A: We can arrange rentals for most every need including cribs, high chairs, beach umbrellas, daily maid service, trip insurance, etc. Contact us for more details.